Privacy Policy

Effective Date: August 17th, 2025
Into the Storm Counselling

At Into the Storm Counselling, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information directly from you when you contact or interact with us. This may include:

  • Name

  • Email address

  • Telephone number

We collect this information through:

  • Direct contact (e.g., via email, phone, or in-person)

  • Online booking through Jane App

  • Third-party platforms such as Psychology Today, business cards, sign boards, and community referrals

2. How We Use Your Information

We use your personal information to:

  • Schedule and manage appointments

  • Communicate with you regarding your care

  • Respond to inquiries

  • Process payments securely via Jane

  • Improve our services and website performance using Google Analytics

  • Deliver targeted advertising via Meta (Facebook/Instagram) and other social platforms

3. Third-Party Services

We may share your information with trusted third parties solely for the purposes outlined above:

  • Jane App – for secure booking, communication, and payment processing.
    🔗 Jane Privacy Policy

  • Google Analytics – to understand how visitors interact with our website. This data is anonymized and does not personally identify you.
    🔗 Google Privacy & Terms

  • Meta (Facebook/Instagram) – if you interact with our ads or content, Meta may collect information as outlined in their privacy policy.
    🔗 Meta Privacy Policy

4. Cookies and Tracking

We do not knowingly use cookies or tracking technologies beyond what is implemented by Google Analytics and Meta Pixel. These tools may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

You can manage or disable cookies at any time through your browser settings.

5. Your Consent

By providing your personal information, you consent to its collection and use as described in this Privacy Policy. You may withdraw your consent at any time by contacting us:

📧 krista@intothestormcounselling.ca
📍 19-1710 Ellis Street, Kelowna, BC, V1Y 2B5
📞 250-469-4483

6. Data Retention and Protection

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We take appropriate measures to protect your data, including secure storage and communication methods provided by Jane App.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent (subject to legal or contractual obligations)

To exercise these rights, please contact us using the information above.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website with the effective date listed at the top.

9. Contact Us

If you have any questions or concerns about how your information is handled, please contact:

Into the Storm Counselling
📧 krista@intothestormcounselling.ca
📍 19-1710 Ellis Street, Kelowna, BC, V1Y 2B5
📞 250-469-4483