1. Information We Collect

We collect personal information directly from you when you contact or interact with us. This may include:

• Your name, email address, and phone number

• Information you provide during intake or counselling sessions (handled separately and securely)

• Technical data like IP address, browser type, and device information (via cookies and analytics)

We collect this information through:

• Direct contact (e.g., via email, phone, or in-person)

• Online booking through Jane Clinic Management Software

• Third-party platforms such as Meta (Facebook/Instagram), Psychology Today, and community referrals

2. How We Use Your Information

We use your personal information to:

• Schedule and manage appointments

• Respond to inquiries and provide counselling services

• Process payments securely via Jane

• Improve website functionality and user experience using Google Analytics

• Deliver targeted advertising via Meta (Facebook/Instagram) and other social platforms

• Comply with legal and regulatory obligations

We do not sell or share your personal information for marketing purposes.

3. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These tools help us understand how the site is used, ensure it functions properly, and support features like embedded maps and custom fonts. We do not use cookies to track or profile visitors for advertising purposes.

What We Use Cookies For:

• Essential & Performance Cookies: Provided by Squarespace to ensure the site loads correctly and performs smoothly.

• Analytics Cookies: Squarespace may collect anonymous usage data to help us understand how visitors interact with the site.

• Google Services: We use Google Fonts and Google Maps, which may place cookies to deliver fonts and map features efficiently.

• Adobe Typekit: Adobe may collect technical information (e.g., browser type, font usage) to serve fonts properly.

Your Choices:

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the site appears or functions.

We respect your privacy and do not use cookies to collect sensitive personal information.

4. Data Retention and Protection

We take appropriate measures to safeguard your personal information, including secure storage, encryption, and restricted access. Clinical records are stored separately in accordance with professional and legal standards.

We retain personal information and clinical records for a period of 10 years following the date of your last communication or interaction with our practice. This retention period complies with regulatory and ethical guidelines for clinical documentation in British Columbia. After this period, your records will be securely deleted or anonymized, unless otherwise required by law.

5. Third-Party Services

Our website may link to or embed services from third parties (e.g., Jane Clinic Management Software, Google Analytics, Meta). These providers may collect data independently. We encourage you to review their privacy policies.

6. Your Rights

You have the right to:

• Access and correct your personal information

• Withdraw consent at any time

• Request deletion of your data (subject to legal and ethical obligations)

To exercise these rights, please contact us using the information below.

7. Your Consent

By providing your personal information, you consent to its collection and use as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website with the effective date listed at the top.

9. Contact Us

If you have any questions or concerns about how your information is handled, please contact:

Into the Storm Counselling
📧 krista@intothestormcounselling.ca
📍 19-1710 Ellis Street, Kelowna, BC, V1Y 2B5
📞 250-469-4483